Account, security, and verification

What's my company type and which documents should I prepare?

Published on Oct 13, 2023Updated on Oct 9, 202434

How do I verify as a private investment vehicle or family office?

Published on Oct 13, 2023Updated on Oct 9, 202427

How do I verify as a publicly traded company?

Published on Oct 13, 2023Updated on Oct 2, 202426

Guide to ID and selfie photos for identity verification

Published on Oct 13, 2023Updated on Sep 4, 20244,281

How do I close my account? (app)

Published on Aug 22, 2023Updated on Oct 27, 2024697

How do I change my authenticator app?

Published on Sep 11, 2023Updated on Nov 15, 20242,737

How do I change my phone number?

Published on Sep 7, 2023Updated on Nov 14, 20249,834

How do I change my email?

Published on Sep 6, 2023Updated on Nov 11, 20242,669

How do I submit my proof of address (POA)?

Published on Sep 5, 2023Updated on Nov 5, 2024520

How do I authorize a new device when I log in?

Published on Aug 31, 2023Updated on Nov 14, 202410,838

How do I close my account? (web)

Published on Aug 22, 2023Updated on Oct 19, 2024368

How do I freeze my account? (app)

Published on Aug 22, 2023Updated on Aug 28, 2024290

How do I migrate my email address or phone number to another account? (web)

Published on Aug 22, 2023Updated on Nov 14, 2024293

How do I migrate my email address or phone number to another account? (app)

Published on Aug 22, 2023Updated on Jun 21, 2024420

I haven't received the SMS code

Published on Aug 16, 2023Updated on Nov 12, 202410,739

FAQ