Account, security, and verification

What documents are accepted as proof of sources of funds from decentralized finance?

Published on Nov 12, 2024Updated on Nov 12, 20242

How do I secure my exchange account?

Published on Jun 12, 2024Updated on Nov 1, 2024189

How do I change my login password?

Published on Aug 22, 2023Updated on Nov 11, 202415,174

How do I reset Two-factor authentication (2FA)?

Published on Sep 15, 2023Updated on Nov 6, 20243,539

How do I freeze my account? (web)

Published on Aug 22, 2023Updated on Oct 19, 2024337

How do I create passkeys? (web)

Published on Aug 16, 2023Updated on Oct 21, 20241,021

How do I verify an individual account?

Published on Sep 25, 2023Updated on Nov 11, 202418,789

How do I download my account statements?

Published on Nov 6, 2024Updated on Nov 8, 20241

A beginner's guide to identity verification

Published on Sep 25, 2023Updated on Oct 19, 20244,967

Why did my identity verification fail?

Published on Sep 5, 2023Updated on Oct 16, 20245,002

Why is my account frozen?

Published on Aug 22, 2023Updated on Nov 11, 202413,652

How do I link an authenticator app?

Published on Aug 29, 2023Updated on Nov 14, 202411,456

What documents are accepted as proof of sources of wealth and funds?

Published on Oct 2, 2024Updated on Oct 14, 202445

How do I create passkeys? (app)

Published on Aug 16, 2023Updated on Oct 25, 20243,435

My authenticator app isn't working, what should I do?

Published on Aug 11, 2023Updated on Oct 20, 2024563

FAQ