Top questions

How do I secure my exchange account?

Published on Jun 12, 2024Updated on Nov 1, 2024189

How do I change my login password?

Published on Aug 22, 2023Updated on Nov 14, 202415,173

What is OKX keyless wallet?

Published on Aug 1, 2023Updated on Nov 12, 2024134

Do I need to pay fees for deposit and withdrawal?

Published on Jun 1, 2023Updated on Nov 12, 20244,229

How do I manually update my OKX Web3 extension wallet?

Published on Apr 20, 2024Updated on Sep 28, 2024933

How do I check the number of block confirmations? (web)

Published on Aug 22, 2023Updated on Nov 5, 202479

How do I check the number of block confirmations? (app)

Published on Aug 22, 2023Updated on Nov 5, 2024174

Why hasn't my withdrawal arrived in the account?

Published on Aug 22, 2023Updated on Oct 4, 202413,497

Why hasn't my deposit been credited?

Published on Sep 1, 2023Updated on Oct 28, 20249,673

How do I find my deposit address and tag/memo/comment?

Published on Aug 22, 2023Updated on Oct 30, 202431,546

How do I verify an individual account?

Published on Sep 25, 2023Updated on Nov 11, 202418,783

Why did my identity verification fail?

Published on Sep 5, 2023Updated on Nov 14, 20245,000

Why is my account frozen?

Published on Aug 22, 2023Updated on Nov 11, 202413,650

My authenticator app isn't working, what should I do?

Published on Aug 11, 2023Updated on Oct 20, 2024563

My mobile phone isn't working, what should I do?

Published on Aug 22, 2023Updated on Oct 20, 2024350

FAQ