FAQ

Crypto deposit

Why is my deposit/withdrawal suspended?
Published on Aug 31, 2023Updated on Oct 4, 2024477
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Nov 5, 202482
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on Nov 5, 2024181
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Oct 28, 20249,791
How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Nov 20, 202433,808
How do I unlock my deposit when the Travel Rule additional verification is required?
Published on Apr 29, 2024Updated on Oct 2, 202441
Why is my deposit locked?
Published on Dec 19, 2023Updated on Jul 23, 2024544
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Oct 30, 202429
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Oct 30, 202418
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Oct 30, 20245
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Nov 6, 20243
Why is there a minimum deposit amount for non-BTC?
Published on Oct 16, 2024Updated on Oct 30, 20242
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Oct 30, 202411
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Oct 30, 202414
Why is there a minimum amount to deposit BTC?
Published on Oct 15, 2024Updated on Oct 30, 20243
Showing 1-15 of 25 articles