A beginner's guide to identity verification

Published on Sep 25, 2023Updated on Oct 19, 20243 min read4,966

1. How can I increase my transaction and withdrawal limits?

After you've successfully completed identity verification to meet Know Your Customer (KYC) requirements, you can increase your deposit and withdrawal limits.

2. I have multiple nationalities. Which nationality should I use to pass identity verification?

For the best experience, try using the nationality that is most relevant to your identity.

3. Why am I unable to select a voter's card as a form of ID?

This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.

4. What are acceptable forms of government-issued ID?

A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity. This includes a driver's license, passport, and certain national ID cards.

5. I no longer live at the residential address on my document ID. Can I still verify my identity?

Yes, you can change the address currently associated with your account to a new address. You may need to provide an additional proof of address document to verify your new address.

6. Why do you need my residential address?

We're required to ask for your residential address in order to verify your identity for our regulatory compliance program. Providing a residential address will also help keep your account secure.

Due to local laws and regulations, you must be 18 or older to access our services.

8. Why do I need to submit a selfie for identity verification?

We need your selfie to compare it with your ID and make sure it's really you. We'll store it securely and never share with third parties.

9. Which types of documents can I use to verify my residential address for account identity verification?

The following types of documents can be used to verify your address for identity verification:

Driver's license (if the address is visible and matches the address provided)
Government-issued IDs with your current address
Utility bills (water, electricity, and gas), bank statements, and property management invoices that were issued within the last 3 months and clearly show your current address and legal name
Documentation or voter identification listing your full address and legal name issued within the last 3 months by your state or local government, your employer's Human Resources or finance department, and university or college

10. Can I verify my address using a letter or package that was sent to me?

No. To verify your address, you must use a supported document as listed in the answer above.

11. I don't know how much I plan to deposit. Can I change my estimated amount later?

No. We are collecting your estimated amount as a reference point and we understand that your use of the platform may change later.

12. How do I check my identity verification information?

App: Go to User center, find Profile and select Identity Verification
Select Identity Verification to check
Web: Go to Profile and select Verification

Note:

Only one ID can be registered for one account.
Please contact customer support with your ID number if you are unsure about which account is connected to your ID.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

© 2024 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: “This article is © 2024 OKX and is used with permission.” Permitted excerpts must cite to the name of the article and include attribution, for example “Article Name, [author name if applicable], © 2024 OKX.” No derivative works or other uses of this article are permitted.