FAQ
Individual verification
- What do I need to do when I change my country of residence?Published on Apr 10, 2025Updated on Apr 11, 2025
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Apr 1, 202523
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Apr 9, 202597
- How do I verify an individual account?Published on Sep 25, 2023Updated on Apr 3, 202525,806
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Apr 1, 2025366
- What documents are accepted as proof of sources of funds from decentralized finance?Published on Nov 12, 2024Updated on Apr 1, 202541
- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Apr 1, 2025651
- Why did my identity verification fail?Published on Sep 5, 2023Updated on Apr 1, 20259,552
- A beginner's guide to identity verificationPublished on Sep 25, 2023Updated on Apr 1, 20255,885
- What documents are accepted as proof of sources of wealth and funds?Published on Oct 2, 2024Updated on Apr 1, 2025173
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Apr 1, 2025724
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Apr 1, 20259,055
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Apr 1, 20256,126
- How do I submit my proof of address (POA) in Saudi Arabia?Published on Jun 12, 2024Updated on Apr 1, 2025127
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