What should I do if I forget to fill in tag/memo?

Published on Oct 15, 2024Updated on Oct 30, 20242 min read11

This may result in funds not being credited to the correct address. You can have the deposit/withdrawal details ready and contact our customer support immediately by starting with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.

Note: the deposit/withdrawal details include: cryptocurrency, amount, the correct tag, the incorrect tag you filled in and the hash value of the transaction.

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