FAQ

Account, security, and verification

What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Apr 17, 20251
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Apr 4, 202528
How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on Apr 1, 202517
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on Apr 1, 202534
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Apr 1, 202522
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Apr 1, 202517
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Apr 1, 20252
How do I register an account on OKX?
Published on May 23, 2024Updated on Apr 1, 202518,683
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on Apr 1, 202515
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Apr 11, 20258,429
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Apr 1, 202525
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Apr 9, 2025101
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Apr 16, 20252,847
What onboarding information is required for a Trust?
Published on Oct 13, 2023Updated on Apr 1, 202593
What onboarding information is required for a Publicly Traded Company?
Published on Oct 13, 2023Updated on Apr 1, 202568

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