How do I reset Two-factor authentication (2FA)?

Self-service tool

For quick access, click the button below:

I can log in to my account

On the app

1. Open your OKX app and go to Main Menu

   

   Open Main Menu page

2. Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section

   

   Select preferred medium of two-factor authentication to proceed

3. Select Change authenticator app / phone number / email address and select Reset authentication method

4. Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm

5. Fill in the verification details, and select Confirm

6. You'll receive a confirmation upon successfully resetting your channel of security

On the web

1. Go to Profile and select Security > Security Center

2. Select Change phone number / email / authenticator app

3. Select Authentication method unavailable? and you'll be prompted to download the OKX app to proceed

   

   Select authentication method unavailable to reset your authentication

Note:

• If you just wish to turn it off, find the Phone authentication / Authenticator app in the Security center, and select Turn off

• You may need to provide your ID document and complete facial recognition for verification purposes

I can't log in to my account

On the app

1. If you enable two-factor authentication and login into your account as usual, the system will trigger two-factor authentication

2. Select Switch authentication method > Reset two-factor authentication > Reset phone number / email / authenticator app, and select Confirm

3. Fill in the verification details and select Confirm

4. You'll receive a confirmation upon successfully resetting your authentication method

On the web

1. If you enable two-factor authentication and log in to your account as usual, the system will trigger two-factor authentication

2. In Unable to verify? section, select reset

   

   Select Reset to proceed

3. You'll be prompted to download the OKX app

Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app