FAQ

Account, security, and verification

How do I find my user ID (UID)?
Published on 20 Mar 2025Updated on 20 Mar 20252
How do I start onboarding as an institutional user?
Published on 10 Oct 2024Updated on 26 Feb 202516
How do I fix errors when submitting my institutional verification?
Published on 10 Oct 2024Updated on 26 Feb 202528
How do I check the status of my institutional verification?
Published on 10 Oct 2024Updated on 26 Feb 202520
Know Your Business (KYB) FAQ
Published on 29 Jan 2025Updated on 17 Feb 202515
Beneficial Ownership FAQ
Published on 10 Oct 2024Updated on 17 Feb 20252
Which types of institutions are supported by OKX?
Published on 29 Jan 2025Updated on 17 Feb 20259
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 24 Mar 20258,239
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 24 Mar 20253
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 27 Feb 202546
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 24 Mar 20252,625
What onboarding information is required for a Trust?
Published on 13 Oct 2023Updated on 17 Feb 202590
What onboarding information is required for a Publicly Traded Company?
Published on 13 Oct 2023Updated on 18 Feb 202566
What attestation do we need to agree to when verifying as an institutional customer?
Published on 5 Feb 2024Updated on 26 Feb 2025107
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Published on 12 Dec 2024Updated on 26 Feb 202534

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