FAQ

Account, security, and verification

What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 11 Apr 2025
How do I find my user ID (UID)?
Published on 20 Mar 2025Updated on 4 Apr 202525
How do I start onboarding as an institutional user?
Published on 10 Oct 2024Updated on 1 Apr 202517
How do I fix errors when submitting my institutional verification?
Published on 10 Oct 2024Updated on 1 Apr 202531
How do I check the status of my institutional verification?
Published on 10 Oct 2024Updated on 1 Apr 202522
Know Your Business (KYB) FAQ
Published on 29 Jan 2025Updated on 1 Apr 202515
Beneficial Ownership FAQ
Published on 10 Oct 2024Updated on 1 Apr 20252
Which types of institutions are supported by OKX?
Published on 29 Jan 2025Updated on 1 Apr 202515
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 11 Apr 20258,373
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 1 Apr 202523
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 9 Apr 202592
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 11 Apr 20252,780
What onboarding information is required for a Trust?
Published on 13 Oct 2023Updated on 1 Apr 202593
What onboarding information is required for a Publicly Traded Company?
Published on 13 Oct 2023Updated on 1 Apr 202568
What attestation do we need to agree to when verifying as an institutional customer?
Published on 5 Feb 2024Updated on 1 Apr 2025109

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