FAQ
Individual verification
- Why am I asked to confirm my personal details again?Published on 19 Mar 2025Updated on 25 Mar 20256
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on 24 Dec 2024Updated on 27 Feb 202549
- How do I verify an individual account?Published on 25 Sept 2023Updated on 27 Feb 202525,276
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 26 Feb 2025164
- What documents are accepted as proof of sources of funds from decentralized finance?Published on 12 Nov 2024Updated on 7 Mar 202540
- How do I submit my proof of address (POA)?Published on 5 Sept 2023Updated on 20 Mar 2025636
- Why did my identity verification fail?Published on 5 Sept 2023Updated on 26 Feb 20259,234
- A beginner's guide to identity verificationPublished on 25 Sept 2023Updated on 27 Feb 20255,841
- What documents are accepted as proof of sources of wealth and funds?Published on 2 Oct 2024Updated on 27 Feb 2025154
- How do I secure my exchange account?Published on 12 June 2024Updated on 21 Mar 2025672
- Guide to ID and selfie photos for identity verificationPublished on 13 Oct 2023Updated on 27 Feb 20258,640
- How long does it take to complete my identity verification?Published on 5 Sept 2023Updated on 31 Dec 20246,025
- How do I submit my proof of address (POA) in Saudi Arabia?Published on 12 June 2024Updated on 28 Jan 2025111
- How do I verify an individual account from Mexico?Published on 25 Sept 2023Updated on 11 Mar 202595
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