FAQ

Individual verification

What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 11 Apr 2025
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 1 Apr 202523
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 9 Apr 202592
How do I verify an individual account?
Published on 25 Sept 2023Updated on 3 Apr 202525,761
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 1 Apr 2025331
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 1 Apr 202541
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 1 Apr 2025651
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 1 Apr 20259,528
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 1 Apr 20255,880
What documents are accepted as proof of sources of wealth and funds?
Published on 2 Oct 2024Updated on 1 Apr 2025172
How do I secure my exchange account?
Published on 12 June 2024Updated on 1 Apr 2025722
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 1 Apr 20259,030
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 1 Apr 20256,125
How do I submit my proof of address (POA) in Saudi Arabia?
Published on 12 June 2024Updated on 1 Apr 2025126
How do I verify an individual account from Mexico?
Published on 25 Sept 2023Updated on 1 Apr 202597

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