FAQ
Account management and security
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 20 Mar 20252
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 24 Mar 20258,238
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 24 Mar 20252,623
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 19 Mar 20253,261
- What is sub-account?Published on 22 Aug 2023Updated on 17 Mar 20251,488
- How do I change my email?Published on 6 Sept 2023Updated on 28 Feb 20253,117
- How do I change my phone number?Published on 7 Sept 2023Updated on 27 Feb 202511,159
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 27 Feb 202512,317
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 27 Feb 202511,867
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 26 Feb 2025176
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 27 Feb 20251,184
- How do I download my account statements?Published on 6 Nov 2024Updated on 26 Feb 202513
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 7 Mar 2025362
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 7 Mar 2025321
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 27 Feb 2025311
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