FAQ
Account management and security
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 16 Mar 20258,198
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 16 Mar 20252,597
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 19 Mar 20253,253
- What is sub-account?Published on 22 Aug 2023Updated on 17 Mar 20251,482
- How do I change my email?Published on 6 Sept 2023Updated on 28 Feb 20253,109
- How do I change my phone number?Published on 7 Sept 2023Updated on 27 Feb 202511,125
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 27 Feb 202512,311
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 27 Feb 202511,846
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 26 Feb 2025162
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 27 Feb 20251,148
- How do I download my account statements?Published on 6 Nov 2024Updated on 26 Feb 202511
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 7 Mar 2025362
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 7 Mar 2025320
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 27 Feb 2025311
- How do I change my login password?Published on 22 Aug 2023Updated on 27 Feb 202516,727
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