FAQ
Account management and security
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 4 Apr 202525
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 11 Apr 20258,377
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 11 Apr 20252,782
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 1 Apr 20253,322
- What is sub-account?Published on 22 Aug 2023Updated on 1 Apr 20251,513
- How do I change my email?Published on 6 Sept 2023Updated on 11 Apr 20253,171
- How do I change my phone number?Published on 7 Sept 2023Updated on 1 Apr 202511,374
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 1 Apr 202512,498
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 1 Apr 202511,989
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 1 Apr 2025968
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 1 Apr 20251,424
- How do I download my account statements?Published on 6 Nov 2024Updated on 1 Apr 202517
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 1 Apr 2025364
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 3 Apr 2025325
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 1 Apr 2025315
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