FAQ
Account management and security
- How do I change my login password?Published on 22 Aug 2023Updated on 1 Apr 202516,972
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 1 Apr 202521,923
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 11 Apr 20254,596
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 1 Apr 2025283
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 14 Apr 202519,422
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 1 Apr 20251,088
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 1 Apr 2025412
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 1 Apr 202529
- How do I close my account? (app)Published on 22 Aug 2023Updated on 4 Apr 2025779
- How do I close my account? (web)Published on 22 Aug 2023Updated on 1 Apr 2025400
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 4 Apr 2025512
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