OKX House FAQ

OKX House is an immersive experience that bridges the onchain and offchain worlds, allowing users to explore exclusive merchandise, NFT-backed collectibles, and interactive digital environments. With features like limited-edition apparel authenticated by NFTs, multi-chain payment options, and zero-fee trading, OKX House redefines community engagement and ownership in both the digital and physical realms.

1. Why should I use OKX House?

OKX House takes the concept of ownership to the next level, blending digital and physical realms seamlessly:

• Exclusive collections: access limited-edition OKX-branded and cobranded merchandise, featuring collaborations with iconic partners like McLaren and Manchester City, exclusively available in the shop.

• Multi-chain compatibility: shop with ease, using native tokens and stablecoins across six supported blockchain networks—Ethereum, Polygon, Arbitrum, Optimism, XLayer, and BNB Chain—with more networks, including Base, coming soon.

• NFT-backed ownership: own physical items backed by unique and tradable NFT certificates, giving your purchases a digital dimension.

• Advanced e-commerce infrastructure: experience a smooth, onchain shopping journey with a platform designed to mimic the intuitive feel of traditional online shopping portals.

• Zero-fee trading: benefit from secondary market NFT trading without any transaction fees, making it easier to trade or gift your collectibles.

• Exclusive collaborations: look forward to unique branded rooms and collections through partnerships with OKX’s trusted collaborators, adding more value and variety to your shopping experience.

With OKX House, redefine what it means to own, trade, and express yourself in both the physical and onchain worlds.

2. How do I access OKX House?

Make sure that your account is in the DEX ecosystem on the web or Wallet ecosystem on the app to begin with, then:

1. Head over to the Marketplace option

2. On the web: within the Marketplace page, you can access it via the OKX House option on the main menu
   On the app: once on the Marketplace page, scroll down the page to load the OKX House

3. How can I place an order?

To place an order:

1. Browse the available products on the OKX House and once you've confirmed on your desired items, select Add to Cart

2. Once you’re ready to check out, select the cart checkout option and follow the prompts to complete your purchase
   Note: you’ll need to provide shipping information and payment details.

4. What payment methods are accepted?

OKX House only accepts cryptocurrency as a payment method. You can pay for it with USDC or the specific native token across these 6 chains. Below is the list of all chains supported:

• Ethereum

• Arbitrum One

• X Layer

• Polygon

• Optimism

• BNB Chain

5. Can I use my OKX account balance to make a purchase?

You can't directly use your OKX trading account balance for purchases in the shop at this time. Only on-chain wallets, such as your OKX Web3 Wallet, are supported for payments.

6. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on the delivery partners' website to check your delivery status.

7. What shipping options are available?

We work with our delivery partners to provide the shipping service. Delivery times and fees depend on your location and the option selected at checkout.

8. Can I change or cancel my order after it's been placed?

Unfortunately, orders cannot be modified or canceled once placed.

9. What's the return policy?

Returns are accepted on unused items within 14 days of the date you receive the Product. To initiate a return, you may reach out to shop@okx.com, and we'll guide you through the process.

10. What should I do if my order arrives damaged?

If your order is damaged upon arrival, please contact shop@okx.com immediately. We'll assist you with a replacement or refund, depending on availability.

11. How often are new items added to the shop?

Our OKX Shop is regularly updated with the latest products and limited-edition items. While there's no fixed schedule, new additions are introduced periodically, so be sure to check the OKX House page frequently for updates.

12. Who can I contact for additional support?

For further assistance, please reach out to OKX Shop customer support via shop@okx.com and we’ll be happy to help.

For a clearer picture of what OKX House is all about, visit here.