FAQ

Deposit and withdrawal

How do I make a deposit? (app)
Published on Aug 22, 2023Updated on Mar 20, 2025104,594
How do I make a withdrawal? (web)
Published on Aug 22, 2023Updated on Mar 19, 20251,153
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Feb 26, 202546
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Mar 21, 202511,136
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Mar 20, 20254,096
How do I make a withdrawal? (app)
Published on Aug 22, 2023Updated on Feb 28, 20253,473
How do I check my deposit progress?
Published on Aug 13, 2023Updated on Feb 27, 20256,432
How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Mar 20, 202547,366
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Mar 5, 202516,197
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Feb 27, 2025166
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Feb 28, 2025112
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Mar 20, 202519,084
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Feb 28, 2025279
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on Sep 26, 2023Updated on Feb 28, 20251,004
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Feb 27, 20254,953

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