Top questions

How do I secure my exchange account?

Published on Jun 12, 2024Updated on Nov 1, 2024234

How do I update my login password?

Published on Aug 22, 2023Updated on Sep 24, 20248

What is OKX keyless wallet?

Published on Aug 1, 2023Updated on Nov 12, 2024139

Do I need to pay fees for deposit and withdrawal?

Published on Jun 1, 2023Updated on Nov 12, 20244,286

How do I manually update my OKX Web3 extension wallet?

Published on Apr 20, 2024Updated on Sep 28, 2024955

How do I check the number of block confirmations? (web)

Published on Aug 22, 2023Updated on Nov 5, 202482

How do I check the number of block confirmations? (app)

Published on Aug 22, 2023Updated on Nov 5, 2024181

Why hasn't my withdrawal arrived in the account?

Published on Aug 22, 2023Updated on Oct 4, 202413,620

Why hasn't my deposit been credited?

Published on Sep 1, 2023Updated on Oct 28, 20249,786

How do I find my deposit address and tag/memo/comment?

Published on Oct 30, 2024Updated on Oct 30, 20241

How do I get my individual account verified?

Published on Aug 7, 2024Updated on Sep 4, 20245

Why did my identity verification fail?

Published on Aug 8, 2024Updated on Sep 24, 202429

Why is my account frozen?

Published on Aug 22, 2023Updated on Nov 11, 202414,371

Where can I find the minimum deposit amount required for non-BTC?

Published on Oct 16, 2024Updated on Nov 6, 20243

FAQ