FAQ

Top questions

How do I secure my exchange account?
Published on Jun 12, 2024Updated on Dec 9, 2024361
How do I update my login password?
Published on Aug 22, 2023Updated on Sep 24, 202413
What is OKX keyless wallet?
Published on Aug 1, 2023Updated on Dec 11, 2024157
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Nov 12, 20244,519
How do I manually update my OKX Web3 extension wallet?
Published on Apr 20, 2024Updated on Sep 28, 20241,006
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Nov 5, 202488
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on Nov 5, 2024198
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Dec 20, 202414,431
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Dec 2, 202410,121
How do I find my deposit address and tag/memo/comment?
Published on Oct 30, 2024Updated on Oct 30, 20242
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Sep 4, 202412
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Sep 24, 202430
Why is my account frozen?
Published on Aug 22, 2023Updated on Nov 11, 202415,904
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Nov 6, 20246
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Dec 9, 202411,213

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