Account, security, and verification

Which proof of address (POA) is acceptable for institutional verification?

Published on Oct 13, 2023Updated on Oct 12, 2024103

How do I verify as a fund?

Published on Oct 13, 2023Updated on Oct 10, 202449

How do I verify as a government-owned enterprise?

Published on Oct 13, 2023Updated on Oct 9, 202428

How do I verify as a privately owned financial institution?

Published on Oct 13, 2023Updated on Oct 9, 202443

What's my company type and which documents should I prepare?

Published on Oct 13, 2023Updated on Oct 9, 202434

How do I verify as a private investment vehicle or family office?

Published on Oct 13, 2023Updated on Oct 9, 202427

How do I verify as a publicly traded company?

Published on Oct 13, 2023Updated on Oct 2, 202427

How do I verify an individual account from Mexico?

Published on Sep 25, 2023Updated on Oct 20, 202483

How do I freeze my account? (app)

Published on Jul 11, 2024Updated on Sep 24, 2024

How do I change my email?

Published on Sep 6, 2023Updated on Nov 11, 20242,687

How do I update my email?

Published on Sep 6, 2023Updated on Sep 24, 2024

How do I authorize a new device when I log in?

Published on Aug 31, 2023Updated on Nov 20, 202410,941

What is sub-account?

Published on Aug 22, 2023Updated on Nov 19, 20241,307

How do I close my account? (web)

Published on Aug 22, 2023Updated on Oct 19, 2024371

How do I migrate my email address or phone number to another account? (web)

Published on Aug 22, 2023Updated on Nov 19, 2024293

FAQ