FAQ
Account management and security
- How do I close my account? (app)Published on 22 Aug 2023Updated on 9 Dec 2024738
- How do I freeze my account? (app)Published on 11 Jul 2024Updated on 24 Sept 20243
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 11 Dec 20242,978
- How do I change my phone number?Published on 7 Sept 2023Updated on 20 Dec 202410,450
- How do I change my email?Published on 6 Sept 2023Updated on 7 Jan 20252,874
- How do I update my email?Published on 6 Sept 2023Updated on 24 Sept 2024
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 7 Jan 202511,364
- What is sub-account?Published on 22 Aug 2023Updated on 31 Dec 20241,397
- How do I close my account? (web)Published on 22 Aug 2023Updated on 9 Dec 2024378
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 28 Aug 2024300
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 18 Dec 2024304
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 20 Dec 2024455
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 31 Dec 2024614
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 20 Dec 202416,331
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 24 Dec 2024271
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