FAQ
Account management and security
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 3 Apr 2025323
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 1 Apr 2025313
- How do I change my login password?Published on 22 Aug 2023Updated on 1 Apr 202516,889
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 1 Apr 202521,496
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 1 Apr 20254,553
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 1 Apr 2025283
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 3 Apr 202519,206
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 1 Apr 20251,064
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 1 Apr 2025410
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 1 Apr 202529
- How do I register for an OKX account?Published on 6 Sept 2024Updated on 1 Apr 202529
- How do I close my account? (app)Published on 22 Aug 2023Updated on 4 Apr 2025774
- How do I freeze my account? (app)Published on 11 Jul 2024Updated on 1 Apr 20254
- How do I update my email?Published on 6 Sept 2023Updated on 1 Apr 2025
- How do I close my account? (web)Published on 22 Aug 2023Updated on 1 Apr 2025396