FAQ
Individual verification
- What do I need to do when I change my country of residence?Published on 10 Apr 2025Updated on 17 Apr 20251
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on 24 Dec 2024Updated on 16 Apr 20251
- Why am I asked to confirm my personal details again?Published on 19 Mar 2025Updated on 1 Apr 202528
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on 24 Dec 2024Updated on 9 Apr 2025106
- How do I verify an individual account?Published on 25 Sept 2023Updated on 3 Apr 202526,050
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 1 Apr 2025631
- What documents are accepted as proof of sources of funds from decentralized finance?Published on 12 Nov 2024Updated on 1 Apr 202541
- How do I submit my proof of address (POA)?Published on 5 Sept 2023Updated on 22 Apr 2025654
- How do I get my individual account verified?Published on 7 Aug 2024Updated on 1 Apr 202519
- Why did my identity verification fail?Published on 5 Sept 2023Updated on 1 Apr 20259,686
- Why did my identity verification fail?Published on 8 Aug 2024Updated on 1 Apr 202535
- A beginner's guide to identity verificationPublished on 25 Sept 2023Updated on 1 Apr 20255,906
- What documents are accepted as proof of sources of wealth and funds?Published on 2 Oct 2024Updated on 1 Apr 2025185
- How do I secure my exchange account?Published on 12 Jun 2024Updated on 1 Apr 2025745
- Guide to ID and selfie photos for identity verificationPublished on 13 Oct 2023Updated on 1 Apr 20259,213
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