How do I close my account? (app)

Published on 22 Aug 2023Updated on 9 Dec 20242 min read728

Self-service tool

For quick access, click the button below:

Close account

Once the account is closed, the account will be permanently closed and can't be retrieved.

Getting Started

  1. Open your OKX app and go to User Center

    Open user center menu on OKX non-CR app

    Open user center page

  2. Go to Profile and settings, select Security, and find Account management, then select Close account

  3. Closing your account is permanent and irreversible.

    • If you still want to close your account, select Continue to close

    • If you still want to use your account someday in the future, select Freeze instead

  4. Select Reason to close account

    • Instead of closing your account, you can also select to

      • Freeze account

      • Migrate account

      • View tutorials

  5. Select Continue to close if you still want to close

  6. Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue

    Read the information about what'll happen after you close your account

    Read the information about what'll happen after you close your account

  7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue

  8. Close account after your reconfirmation

  9. Get SMS/email and the authentication code and Confirm to close the account

Note: it's required to bind with the authenticator app in your account before closing it.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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