What's the current status of the temporary account security measure?

Published on Jul 4, 2024Updated on Jul 27, 20242 min read86

As an effort to keep your account safe, we've implemented a new security measure. The new security feature temporarily restricts account withdrawal activities after updates to withdrawal security settings are made to one's account.

What changes trigger this security feature?

  • Changing linked mobile number

  • Changing linked email

  • Changing Google Authenticator

  • Change password regardless of if a new device is involved

What type of account activities will be restricted for me?

For a period of 24 hours following any of the changes made to the security settings, as described above, you'll be unable to:

  • Create or edit sell ads (highlighted at the top of the marketplace; this premium placement provides the highest visibility and credibility in our P2P trading marketplace, which can drive more traffic. Learn more about it here)

  • Sell crypto (either as taker, which is the person that accepts an offer that's already listed by a maker and removes liquidity from the market by fulfilling the existing orders; or as maker, the one that creates a new buy or sell offer in P2P trading, adding to the list of available orders for other traders to match)

  • Release crypto for ongoing orders

Why is this security feature in place?

This temporary restriction helps to protect your account from unauthorized access in the event that your login credentials or linked information have been compromised. By delaying certain account activities for a short period after security changes, we allow time for any potential unauthorized access to be identified and addressed.

We recommend waiting at least 24 hours after making any of the security changes listed above before performing any selling or order-related activities on your OKX account.

For more information on how to change your login password on our platform, please see our help article How do I change my login password?.

We apologize for any inconvenience this may cause. However, we believe that this security measure is essential for protecting your account and your digital assets.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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