What are the rules for P2P order cancellation?

How do the rules work?

User types	Conditions that trigger the restrictions
New OKX users: Completed less than 3 P2P trading orders since registration (including both buy order and sell order)	More than 5 cancellations before payment on the same day, or more than 3 cancellations after selecting Payment Completed
Old OKX users: Completed 3 or more P2P trading orders since registration (including both buy order and sell order)	More than 3 cancellations before payment on the same day, or more than 1 cancellation after selecting Payment Completed

How does the restriction work?

You'll be banned from P2P buy, Buy with Card, as well as publishing and modifying buy orders.

What are the restriction time tiers?

You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day.

Trigger	Restriction time
1st time	The number of cancellations reaches the upper limit of the day. The first trigger will ban you from P2P trading for 15 minutes.
2nd time	After the 15-minute ban is lifted, the second trigger of the day will ban you from P2P trading for 30-minute.
3rd time	After the 30-minute ban is lifted, the third trigger of the day will ban you from P2P trading for 1 hour.
4th time	After the 1-hour ban is lifted, the fourth trigger of the day will ban you from P2P trading for 4 hours.
5th time	More than 4 triggers a day will ban you from P2P trading for the whole day.

Disclaimer
P2P (peer-to-peer) transactions are trades carried out directly between two users. After the buyer and seller are matched on our OKX.COM platform (the "Platform"), the parties shall verify their identities by cross-checking the name of the name of fund sender and against the name of the account holder. The seller shall confirm that the names match before they release the tokens in the P2P OKX platform. OKX does not perform this verification on behalf of the parties in the P2P transaction.

Your use of the OKX P2P trading services and all information, materials and other content (including that of third parties) included in or accessible from OKX P2P trading services is solely at your own risk. OKX's sole responsibility is to facilitate the digital asset transaction process on the Platform. All payments are final upon completion unless otherwise required by law. OKX has neither the right or obligation to resolve any dispute or claim arising from a completed payment. OKX shall not be liable for any losses that may result in or arise from a completed payment.

The buyer/seller may directly contact you to verify your identity or obtain additional information to complete the transaction and/or payment. Such communications or exchange of information may take place outside the Platform. Any such communications between you and the buyer/seller are not controlled or managed by OKX. OKX shall not be responsible for any losses that you may incur arising or resulting from any such communications between you and the buyer/seller.

Third parties, such as verification service providers, escrow agents, payment providers, custodians, and/or banking partners may be involved in any OKX P2P trading services transactions. You may be subject to the terms and conditions of these third parties. OKX shall not be responsible for any losses that arise or result from any third parties.