How do I freeze my account? (app)

Self-service tool

For quick access, click the button below:

Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can contact our customer service for assistance.

Getting Started

1. Open your OKX app and select Menu

   

   Select Menu at the top left corner

2. Go to Profile and Settings and select Security

3. Find Account management at the Security page, select Freeze account

4. Select Reason to freeze account

5. Read what'll happen after freezing your account

   

   What'll happen after you freeze your account

6. Tick the relevant terms if you confirmed freezing it and select Freeze account

7. Get SMS/email and authentication code and Confirm to freeze the account

Note: it's required to bind with authenticator app in your account before freezing it.