How do I deposit SGD with PayNow?
You can complete an SGD deposit from your bank account to your OKX account using PayNow. SGD local bank transfers are currently only offered to our Singapore customers.
To initiate a PayNow transfer, you'll need to have a banking app in Singapore that supports PayNow QR.
How do I make a cash deposit?
On the web
Log in to your account at okx.com. Go to Assets and select Deposit
Select Singapore dollar to start a cash deposit
Go to Singapore Dollar to start making a cash deposit
On the app
Open your OKX app. Go to Deposit, and select Deposit SGD
Opening deposit page from homepage
Funding your SGD account with PayNow
Select PayNow as your payment method. A unique PayNow QR code will be generated for your OKX account, which includes a specific bill reference number.
Web: PayNow QR code page
App: PayNow QR code page
Screenshot the QR code and upload it to your PayNow-supported banking app, or scan the code directly using your banking app if you're on a web browser
Input the deposit amount on your banking app and confirm the transfer
Note:
Ensure the transfer is made from your own bank account, and that the name on your OKX account matches the name on your bank account. Deposits from third-party accounts will be rejected.
Use a PayNow-supported banking app or PayLah! Wallet for deposits. Transfers from GrabPay, Wise, and LifeSG are not supported.
The QR code's unique bill reference number is linked exclusively to your OKX account. Funds deposited with this reference will be credited to your SGD balance after passing deposit eligibility checks (e.g., KYC, transaction limits).
Rejected deposits will be refunded to the original sender within 1 business day.
PayNow transfers are instant and available 24/7 with no processing fees within Singapore.
In case of system or banking provider downtime, deposits may be delayed.
FAQ
1. Why am I not able to see the "Deposit SGD" feature?
To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.
2. Why am I only able to select certain payment method types?
To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the identity verification documents you have provided during onboarding to OKX.
3. Why am I encountering a "Cash deposit unavailable" message?
This means that fiat payment services aren't currently available in your region.
4. Why do I need to verify my identity before making a deposit?
We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region.
5. How do I check my cash deposit history?
You can review your deposit history:
On the web: select Assets > Deposit > All deposits
On the app: select Portfolio > transactions > filter Cash deposit type
Web: all deposits on the deposit page
App: transactions on the Portfolio page
