Convert FAQ

1. Why do I receive a prompt about insufficient balance?

To use Convert, you need a sufficient amount of crypto in your account. If you have an insufficient amount, you can either deposit crypto or EUR before you convert to your desired crypto.

2. How do I deposit crypto?

You can refer to the following articles to learn more about how to deposit crypto:

• How do I make a deposit? (app)

• How do I make a deposit? (web)

3. Where can I view converted crypto?

Converted crypto is automatically deposited into your account.

4. Where can I view my transaction history?

You can view the transaction history in Portfolio > History > filter Convert type.

Select Record on the Portfolio page to view your convert transaction