FAQ
Account management and security
- How do I change my email?Published on Sep 6, 2023Updated on Dec 20, 20242,843
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Dec 9, 202411,280
- What is sub-account?Published on Aug 22, 2023Updated on Dec 31, 20241,381
- How do I close my account? (web)Published on Aug 22, 2023Updated on Dec 9, 2024378
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Aug 28, 2024299
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Dec 18, 2024301
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Dec 20, 2024445
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Dec 31, 2024551
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Dec 20, 202415,807
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Dec 24, 2024271
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