FAQ

Top questions

What's OKX Web3 wallet?
Published on Sep 5, 2023Updated on Apr 2, 202594,287
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Apr 1, 202516,404
How do I manage my assets in my OKX wallet? (app)
Published on Sep 25, 2023Updated on Apr 3, 202514,867
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Apr 3, 202519,257
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Apr 1, 202574
Security audit report collection
Published on Nov 11, 2022Updated on Mar 28, 20256,527
What should I do if I forget my OKX wallet password?
Published on Oct 28, 2022Updated on Apr 2, 202510,195
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Apr 1, 2025420
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Apr 1, 202511,262
How do I register an account on OKX?
Published on May 23, 2024Updated on Apr 1, 202518,201
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Apr 1, 20258,338
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on Apr 1, 2025164

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