FAQ

Deposit and withdrawal

How do I deposit USD with an international wire transfer?
Published on Dec 31, 2024Updated on Feb 19, 20255
How do I withdraw USD with an international wire transfer?
Published on Dec 31, 2024Updated on Feb 19, 20252
How do I make a withdrawal? (web)
Published on Aug 22, 2023Updated on Mar 19, 20251,158
Travel Rule FAQ (EEA region)
Published on Dec 17, 2024Updated on Mar 21, 2025589
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Feb 26, 202547
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Mar 21, 202511,174
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Mar 26, 20254,127
How do I check my deposit progress?
Published on Aug 13, 2023Updated on Mar 26, 20256,468
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Mar 5, 202516,256
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Feb 27, 2025166
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Feb 28, 2025115
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Mar 20, 202519,121
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Feb 28, 2025284
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Feb 26, 202528
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Feb 27, 20254,968

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