FAQ

Deposit and withdrawal

How do I withdraw USD with an international wire transfer?
Published on Dec 31, 2024Updated on Apr 1, 20252
How do I deposit USD with an international wire transfer?
Published on Dec 31, 2024Updated on Apr 1, 20255
Travel Rule FAQ (EEA region)
Published on Dec 17, 2024Updated on Apr 3, 2025598
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Apr 1, 202547
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Apr 1, 202511,320
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Apr 3, 20254,205
How do I make a withdrawal? (web)
Published on Aug 22, 2023Updated on Apr 7, 20251,197
How do I check my deposit progress?
Published on Aug 13, 2023Updated on Apr 3, 20256,595
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Apr 1, 202516,544
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Apr 1, 2025166
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Apr 1, 2025119
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Apr 1, 202519,256
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Apr 9, 2025302
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Apr 1, 202529
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Apr 9, 20255,026

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