FAQ
Individual verification
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Mar 19, 2025
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Feb 27, 202544
- How do I verify an individual account?Published on Sep 25, 2023Updated on Feb 27, 202525,074
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Feb 26, 2025163
- Why did my identity verification fail?Published on Sep 5, 2023Updated on Feb 26, 20259,104
- What documents are accepted as proof of sources of wealth and funds?Published on Oct 2, 2024Updated on Feb 27, 2025149
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Feb 26, 2025660
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Feb 27, 20258,533
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Dec 31, 20245,987
- What are the types of documents that are accepted as proof of source of funds in the United Arab Emirates (UAE)?Published on May 8, 2024Updated on Feb 27, 20258
- What are the types of documents that are accepted as proof of source of wealth in the United Arab Emirates (UAE)?Published on May 8, 2024Updated on Feb 27, 20252
- How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?Published on May 7, 2024Updated on Feb 27, 2025525
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