FAQ

Individual verification

Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Mar 25, 20258
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Feb 27, 202554
How do I verify an individual account?
Published on Sep 25, 2023Updated on Feb 27, 202525,372
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Feb 26, 2025164
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Feb 26, 20259,278
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on Feb 27, 2025156
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Mar 21, 2025686
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Feb 27, 20258,694
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Dec 31, 20246,050
What are the types of documents that are accepted as proof of source of funds in the United Arab Emirates (UAE)?
Published on May 8, 2024Updated on Mar 24, 20258
What are the types of documents that are accepted as proof of source of wealth in the United Arab Emirates (UAE)?
Published on May 8, 2024Updated on Mar 24, 20252
How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Published on May 7, 2024Updated on Mar 24, 2025585

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