FAQ

Deposit and withdrawal

What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Apr 4, 202579
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Apr 1, 2025105
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Apr 1, 2025326
How do I check the status of my returned withdrawal?
Published on Oct 30, 2023Updated on Apr 1, 2025203
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on Apr 1, 2025316
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Apr 1, 20251,510
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Apr 1, 2025116
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Apr 1, 2025180
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Apr 1, 2025177
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Apr 1, 2025117
What are untradable assets?
Published on Sep 26, 2023Updated on Apr 18, 20253,255
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Apr 1, 2025365
Travel Rule FAQ
Published on Jul 20, 2023Updated on Apr 1, 2025675
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Apr 15, 202567
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Apr 1, 202520

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