FAQ

Deposit and withdrawal

What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Mar 21, 202577
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Feb 26, 202591
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Mar 11, 2025314
How do I check the status of my returned withdrawal?
Published on Oct 30, 2023Updated on Feb 26, 2025197
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on Mar 21, 2025306
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Mar 11, 20251,473
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Feb 26, 2025113
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Feb 26, 2025149
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Mar 21, 2025162
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Feb 26, 2025110
What are untradable assets?
Published on Sep 26, 2023Updated on Feb 26, 20253,169
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Mar 6, 2025353
Travel Rule FAQ
Published on Jul 20, 2023Updated on Feb 27, 2025663
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Mar 20, 202566
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Mar 20, 202517

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