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How do I unlock my deposit when the Travel Rule additional verification is required?

发布于 2024年8月23日更新于 2024年9月4日阅读时长 3 分钟

If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ.

You can unlock your deposit with the following guide:

  1. Go to the Asset page, find your locked deposit, and select Submit

    CT-app-deposit-travel rule-verify additional details

    Select submit to start additional verification

  2. Select your deposit source to begin your deposit verification

    CT-app-deposit-travel rule-select deposit origin source

    Select where your deposit is from to verify the deposit

Select Exchange or platform

  1. Select the exchange platform name that your deposit is from in the Exchange platform field

  2. Input your sender's legal name in the First name and Last name field, then select Submit
    Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox

    CT-app-deposit-travel rule-exchange platform-fill in details

    Fill in all the necessary sender's information

  3. Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field

  4. Once your additional verification is successful, your deposit will be unlocked

Select Private wallet

You can select this option if your deposit is from a private wallet.

  1. Input your sender's legal name in the First name and Last name field, then select Submit
    Note: if you're the sender, you can select I'm the sender checkbox

    CT-app-deposit-travel rule-wallet-fill in details

    Fill in all the necessary sender's information if your deposit is from a private wallet

  2. Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field

  3. Once your additional verification is successful, your deposit will be unlocked