FAQ

Account, security, and verification

How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 1 Apr 202511,915
How do I use a physical security key to protect my account?
Published on 10 Jan 2025Updated on 1 Apr 2025219
What onboarding information is required for a fund?
Published on 13 Oct 2023Updated on 1 Apr 202579
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 1 Apr 20251,259
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 1 Apr 202540
How do I download my account statements?
Published on 6 Nov 2024Updated on 1 Apr 202514
What onboarding information is required for the government-owned enterprise?
Published on 13 Oct 2023Updated on 1 Apr 202547
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 1 Apr 2025364
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 27 Mar 2025322
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 1 Apr 2025646
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 1 Apr 2025312
How do I change my login password?
Published on 22 Aug 2023Updated on 1 Apr 202516,863
I haven't received the SMS code
Published on 16 Aug 2023Updated on 1 Apr 202521,336
How do I get my individual account verified?
Published on 7 Aug 2024Updated on 1 Apr 202518
How do I reset Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 1 Apr 20254,530

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